How TeamMate

SMS Works

The TeamMate SMS Connector is a unique add-on to Microsoft Office 365 which allows you to read, write and manage text messages from a native workflow in Microsoft Teams.  It does not require special Microsoft licensing – it will work with any Teams User.  The Service Provider links an SMS-enabled DID to a Teams User and creates a branded Teams Application.  Bring-your-own SMS carrier (BYOC) is required and is currently available for a growing list of SMS Gateway carriers.  Any Teams user that relies on business texting will love this integration.

Configure your TeamMate partner portal settings so you have an SMS Gateway DID provider, branding and a Teams Application template in place.  You are ready to begin customer provisioning.

Connect your 1st business customer’s SMS phone number(s) to their Microsoft Teams users.  No additional Microsoft license required.

Start sending and receiving business text messages from Microsoft Teams.  In short, where-ever you use Teams you will be able to send or receive business text messages.  The Teams userI will receive notifications in Teams for inbound texts – never miss a message.

TeamMate Architecture




100% Microsoft Azure based. All components of the TeamMate Connector run in Azure Cloud in 4 geographic regions.

Microsoft Partner. TeamMate is a Microsoft ISV (independent software vendor) Partner.

Automated Setup. From Direct Routing through User provisioning and custom Teams Application creation, TeamMate has automated the process.

Custom Microsoft Teams Application. Your branding, your portal, your PBX notifications built into Microsoft Teams.

Branding for Resale/Master Resale. All components of branding including Teams Application are controlled by each Reseller.

Extensive PBX Testing. Over 80 PBX types and variants tested.

API. Programmatic interface for authentication and all facets of provisioning available in the TeamMate portal.

SIP Trunk and PBX support. Register users to PBXes or register SIP Trunks to SBCs, PBXes, Proxies, etc. Managed from the same interface.

Data Security. All passwords stored in TeamMate are hashed for protection.

Microsoft Enterprise Security. Minimal Microsoft Permissions are granted for integration. No Microsoft passwords or tokens are read or held.



PBX Phone Systems

The TeamMate Connector uses SIP to register to an existing PBX and supports variants from every system we have tested including the systems shown here. Challenge us with a new system so we don’t lose our SIP chops!